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AXIA SCM

AXIA SCM ( SERVICE CENTRE MANAGEMENT) Application

Optimize resources, Maximize efficiency

AXIA SCM the Astute Approach in managing Service Centre Business

Intuitive service centre management application that converges the Customers requests with Service staff to obtain excellent results.

Quick and Easy scheduling of Tasks on a dashboard and effortless assigning to a work calendar, updated online to the service team.

Advanced search and reporting options to update the Customer as well as a powerful tool for management decisions.

Modules

  • Locate a Service Centre
  • Log Service Request
  • Warranty & AMC Management
  • Service Scheduling & Escalation Matrix
  • Work order Creation & Status Tracking
  • Inventory & Spares Management
  • Resource Management
  • Service Billing
  • Reports & Updates
  • Mobile Field Service Management

Features

  • Quick & Easy Scheduling of jobs
  • Complete View of Service Request Status
  • Email alerts for Schedules & Escalations
  • Track Job status & Service Team real time
  • Comprehensive reports & dashboard views.